About Us
Who We Are
The FirstBank Group international footprints cut across three continents- Africa, Europe, and Asia, with FirstBank UK Limited in London and Paris; FirstBank in The Democratic Republic of Congo, The Gambia, Sierra Leone, Ghana and Guinea; FBNBank in Senegal; and a FirstBank Representative Office in Beijing, China.
All the subsidiary banks are fully registered by their respective Central Banks to provide full banking services. Besides providing domestic banking services, the subsidiaries also engage in international cross-border transactions.
Our Values and Culture
Our culture defines who we are, the way we think, act and work in the FirstBank Group. Our core values drive employee behaviour, fostering excellent performance, which has been a hallmark of the FirstBank brand for over 13 decades.
Vision: To be Africa’s Bank of First Choice
Mission: To remain true to our name by providing the best financial services possible.
Core Values: Entrepreneurship, Professionalism, Innovation and Customer-Centricity (EPIC)
FirstBank is Global
With a network of over 820 business locations spread across 3 continents (Africa, Asia and Europe) and 10 countries, we offer personalised services to over 43.5 million customer accounts (including digital wallets) comprising individuals, corporates, governments and parastatals.
Global Highlights
- 820 business outlets.
- Over 2000+ staff volunteered for CR&S Week 2025.
- Over 54,000 lives impacted positively through more than 23 projects executed during the 2023 CR&S Week.
- 16,700+ employees.
- 24/7 unlimited banking access.
- $1.57bn Gross Earnings.
- $17.08bn Total Assets.
- $11.00bn Customer deposits.
- $567.88mn Net Income.
- 5.3% Non-Performing Loans.
Dynamic Evolution
For over 13 decades, the FirstBank Group has built an outstanding reputation for solid relationships, good corporate governance, and a strong liquidity position, and has remained at the forefront of promoting digital payments with over 13 million cards issued to customers.
FirstBank has continued to make significant investments in technology, innovation and transformation, and its cashless transaction drive has been steadily strengthened with over 23 million active FirstBank customers signed up on digital channels including the USSD Quick Banking service through the nationally renowned *894# Banking code.
With over 43.5 million customer accounts (including digital wallets) spread across Nigeria, UK and sub-Saharan Africa, the Bank provides a comprehensive range of retail and wholesale financial services through more than 820 business offices and over 313,000 agent locations. In addition to banking solutions and services, FirstBank provides pension fund custody services in Nigeria through First Pension Custodian Nigeria Limited and nominee and associated services through First Nominees Nigeria Limited.
FirstBank’s commitment to diversity is demonstrated in its policies, partnerships and initiatives such as its employees’ ratio of female to male (approximately 43%:57%; and 31% women in management) as well as the FirstBank Women Network, an initiative that seeks to address the gender gap and increase the participation of women at all levels within the organisation. In addition, the Bank’s membership of the UN Women is an affirmation of a deliberate policy that is consistent with UN Women’s Women Empowerment’s Principles (WEPs) – Equal Opportunity, Inclusion, and Nondiscrimination.
Click here to read more about our history.
Commitment to Diversity
FirstBank’s commitment to Diversity is shown in its policies, partnerships and initiatives such as its employees ratio of female to male (about 39%61%; and 32% women in management) as well as the FirstBank Women Network, an initiative that seeks to address the gender gap and increase the participation of women at all levels within the organization.
In addition, the Bank’s membership of the UN Women is an affirmation of a deliberate policy that is consistent with UN Women’s Women Empowerment’s Principles WEPs) Equal Opportunity, Inclusion, and Nondiscrimination.
