Agent Banking
Conveniently do your transactions at any FirstBank Agent close to you. Experience the comfort of banking right in your neighbourhood.
How to identify an FirstBank Agent
Our Agent locations are branded with the following items:
- A-stand
- Name Sign
- Dangler
- Stickers
- Customer Notice
| FirstBank | AGENT | CUSTOMER |
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The Agent Banking Services at Agent location includes the following:
1) Services
- Cash Deposit
- Cash Withdrawals
- Funds Transfer Services
2) Collection of documents for Opening of Accounts by the Bank
- Obtaining duly completed account opening forms containing Customer’s personal information such as name, location address, email, telephone number, date of birth, mother’s maiden name and gender.
- Obtaining KYC documentation from each Customer as may be required by the Bank and the BoG, from time to time.
- Collection of documentation sufficient to prove such Customer’s identity including utility bills, international passport, driving license etc and such other information as may be required by the Bank from time to time.
- Sending all documents and information collected to Agent’s designated Branch.
3) Approved Transactional Channels
The Agent shall render the approved transaction services to Customers using only the following approved transaction channels:
- POS terminal supplied by the Bank for Agent Banking Services only (i.e. connected to the Agent Banking platform).
- The Bank USSD string connected to the Agent Banking platform, accessible via the Agent’s device.
- The downloaded mobile application connected to the Agent Banking platform, accessible through the Agent’s device.
Applicable fees and commission for FirstBank Agent Banking Services
| S/N | TRANSACTION BAND | CUSTOMER FEE (GH¢) |
| 1 | WITHDRAWAL
1-100 100.1-250 250.1-500 500.1-1000 1000.1-2000 2000-5000 |
1.00 2.00 3.50 5.00 10.00 20.00 |
| 2 | DEPOSIT (Own Bank Account) | FREE |
| 3 | FUNDS TRANSFER (INTRA) | FREE |
| 4 | OTHER BANKS (GH¢)
1,000-3,000 3,001-6,000 6,001-10,000 |
0.15% -Minimum GHC 3.00
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Type of Business that can be used for Agent Banking
- Registered businesses
- Corporates with Retail chains/ Large distribution network
- Limited liability companies
- Sole proprietorships
- Partnerships
- Cooperative
- Societies
- Retail Shops
- Pharmacy Shops
- Fuel Stations
- Hotels
- ECG Vending points
- Mobile Phone Shops
- High Volume Telco subsidiaries
- Supermarkets; etc
Criteria for selection of Agents
- Business must be registered
- Location must be customer friendly and a business area/ developing business centre or residential
- Prospective Agent must operate in a shop (brick and Morta either rented or owned.)
- Willingness to render financial services as defined by the Bank
- Valid means of identification for business owner(s)/ signatories
- Passport pictures of signatory/ signatories
- Registration documents
- Physical location address and GPS co-ordinates
- Commercial activities of the prospective agent in preceding 12 months
Click here for the list of all FirstBank Agents.
For enquiries, comments or complaints please call FirstBank on 0596921921 or email agentbanking@FirstBankghana.com.