Privacy Policy

1. YOUR PRIVACY FIRST
At FIRST BANK SIERRA LEONE LIMITED, (“the Bank”), your privacy is our top most priority. Protecting your personal information is very important to us and we make sure it is handled safely, responsibly and transparently. We follow all the rules and laws that help keep your information secure so you can trust us with your banking needs.

2. THE BANK AND YOU.
This Privacy policy applies to FIRST BANK SIERRA LEONE LIMITED, subsidiaries, affiliates and branches (collectively “FIRST BANK SIERRA LEONE LIMITED”). It covers all customers, potential customers, website visitors and anyone who interacts with us (“you”).
In the course of providing you with exceptional products and services, collectively referred to as First Bank Services, across all our delivery channels whether in branch, online, via mobile or through any other communication channel, FIRST BANK SIERRA LEONE LIMITED and its subsidiaries may collect, use store and share your personal information where applicable. This ensures we can meet your need, deliver high quality services, improve your experience and comply with legal and regulatory requirements.

3. YOUR PERSONAL INFORMATION
Personal information refers to any data that identifies you directly or indirectly. This includes but is not limited to your name, contact details, identification numbers, financial information, transaction history and online activity.
In the course of consuming services provided to you by FIRSTBANK SIERRA LEONE LIMITED and or its subsidiaries and to meet your needs through this and other available channels, we may collect information you provide us via forms, phone calls or correspondence, emails or other electronic communication, service point interfaces and other channels or tools that enable service delivery as they become available.
This information helps provide you with FIRSTBANK SIERRA LEONE services, deliver personalized support, improve your experience and comply with legal and regulatory requirements.

4. CONSENT
By engaging with FIRSTBANK SIERRA LEONE LIMITED and other subsidiaries, you provide your explicit consent to the collection, use, storage and disclosure of your personal information as described in this privacy policy. This consent of yours allows us to deliver and manage our products and services efficiently across all channels, personalize your banking experience by understanding your needs and preferences, communicate with you about your accounts, transactions or relevant offers, promotions and updates, ensure compliance with legal, regulatory and security requirements and improve our services, systems and customer support.
You also have the right to withdraw your consent at any time. If you choose to withdraw consent, please note that this may limit or prevent us from providing certain services or completing certain transactions as some services rely on the use of your personal information.
We may occasionally request your consent for specific purposes such as marketing communications or participation survey. You have the right to provide or refuse such consent separately and refusing will not affect your ability to access core banking services.

5. USE OF YOUR INFORMATION.
FIRSTBANK SIERRA LEONE LIMITED and or subsidiaries will use the personal information you provide to us to make your banking experience smooth, safe and personalized. Specifically, we may use your information to :

• Provide, manage and improve FirstBank Sierra Leone products and services
• Process transactions, payments and account activities
• Communicate important information about your accounts, updates or changes to services
• Understand your needs so we can offer services tailored to you
• Send marketing or promotional messages if you have consented to receive them
• Comply with laws, regulations and internal policies to keep your accounts secure
• Analyze trends and improve the design of our products, services, and delivery channels.

FirstBank Sierra Leone and/or Subsidiaries will not use your personal information for unrelated purposes without your consent and will never sell your data to third parties. Our goal is to make sure your information is always used in ways that are transparent, responsible, aligns with your best interests and are required by law.

6. COOKIES
Please note that for our digital channels, we may collect information about your computer (or mobile device), Including where available or necessary your IP address(es) operating system and browser type for system administration or for our own commercial purposes This is statistical data about our users’ browsing actions and patterns and does not identify any individual. Further details can be found in our Cookie’s policy.

7. INFORMATION SHARING AND DISCLOSURE
At FIRST BANK SIERRA LEONE LIMITED, we value your trust and treat your personal information with care. We may share your information only in limited situations necessary to provide our services, comply with the law or protect your security. Specifically, we may share your information with our subsidiaries and affiliates to help deliver the bank’s services efficiently, trusted third-party service providers who assist us in providing services such as IT support, payment processing or customer service, regulatory or government authorities as required by or regulation and legal or investigative bodies in response to lawful requests.
FIRST BANK SIERRA LEONE LIMITED and subsidiaries will not sell your personal information to third parties. Your data is only shared for the purposes outlined above always in a secure and responsible manner.

8. YOUR RIGHTS UNDER THIS POLICY
Under this policy, you have the following rights regarding the data we hold about you:

• Request confirmation of whether we process your personal data and if so, request a copy of the data we hold about you to understand how your information is being used.
• Ask us to correct or update any personal information that is inaccurate or incomplete.
• Request that we delete your personal information where legally permitted. Please note that, some data may need to retain to comply with legal, regulatory or contractual obligations.
• Withdraw any consent you previously provided for us to process your personal information. Withdrawal does not affect the lawfulness of processing based on consent before it was withdrawn
• Object to certain types of processing such as direct marketing, profiling or other uses where we rely on legitimate interests as the legal basis.
• Request a copy of your personal data in a structured, commonly used and machine-readable format and ask that we transfer it to another service provider where applicable.
• Request that we temporarily limit how we use your personal information.

9. REMEDIES
Where you have concerns relating to the processing of your personal information by FIRST BANK SIERRA LEONE LIMITED and/or Subsidiaries, or require any clarification on this policy please notify us through or contact details provided below:
Email: enquiry@fbnbanksierraleone.com / whistleblowing@fbnbanksierraleone.com
Telephone: +23277995481/ +23274518558
We will acknowledge your complaint within five (5) working days and aim to resolve it within thirty (30) business days.

10. UPDATES TO THIS POLICY.
FIRST BANK SIERRA LEONE LIMITED may update this Privacy Policy from time to time to reflect changes in our services, practices or legal requirements. Any updates will be published through our official channels, and the revised policy will take effect from the date of publication.