Ria Money Transfer
RIA Money Transfer
With RIA Money Transfer, enjoy the convenience of receiving money from abroad directly to your bank account in Naira.
Features
- Payout in over 500 branches.
- Cash-to-cash.
- Cash-to-account.
- Online transfers for the US corridor only.
Benefits
- Convenience of direct transfers to recipient’s account.
- Identification not required for transfers sent directly to recipient’s accounts.
Requirements for Receiving Payments
Beneficiaries can collect funds at any FirstBank outlets by providing the following:
- PIN.
- Expected Amount.
- Acceptable means of identification (see Required Documents).
- Sender’s name and address.
- Receiver’s name, address, and phone number.
Who Can Use This Service?
- Anyone who is 18 years and above can can use this service.
This service is available to anyone who is 18 yrs and above.
- International Passport
- Driver’s License
- Permanent Voters card
- National Identity Card.
- BVN
1) Who do I contact for complaints?
• You can contact our Money Transfer Department
i. Head Office Charlotte Street – 23280680799
ii. Cline Town Branch – 23232496120
ii. Lumley Branch – 23272009083
Email: enquiry@fbnbanksierraleone.com
2) What does the error “no matching order” as stated by the teller implies?
- Wrong PIN
- Stale transfer
Already paid transfer
Contact your Sender to investigate with Ria Money Transfer.
3) Do I need to reveal my 11-digit PIN to the Operator?
Yes, you need to reveal your 11 digit pin to the operator
4) Why is the rate of conversion for transactions different from the CBN/parallel market rate?
FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software
and are not customized for manipulation by the Bank.
5) Can I collect my transfers on weekends?
FirstBank has dedicated over 60 branches across the country that offer Money Transfer services everyday including
weekends and public holidays from the hours of 10am – 3pm.
6) Why did the operator keep a copy of my form after refusing payment?
The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was
not paid based on the reason(s) annotated on the form.
7) Can I send Outbound transactions through Ria?
Only Inbound transaction is available in Sierra Leone